Clumped ice in an LG GML844 bin can stop the auger and dispenser even when the ice maker is producing normally. Protect food first and avoid repeated power cycling. The checks below concern controls, ice, filters and accessible compartments only; sealed-system, wiring and fan work belongs to qualified service. What the alert means: Partially melted cubes refreeze together when the bin is not fully seated, the door stays open or ice is stored too long. What to distinguish first: Remove the bin and check whether cubes fall freely; do not treat a solid mass as an auger motor failure. 1. Confirm the exact symptom — Partially melted cubes refreeze together when the bin is not fully seated, the door stays open or ice is stored too long. 2. Prepare safely — Keep the doors closed, move perishable food if needed and disconnect power only for the single reset described below. 3. Apply the official check — Discard stubborn clumps rather than chiselling them, wash the empty bin with suitable mild soap, dry it completely and reinstall. 4. Interpret one retest — Add only loose ice and test the dispenser once. If the auger stays silent or jams again quickly, contact LG service. The official LG procedure identifies this exact symptom and supports the checks above. Do not chip ice with sharp tools, heat plastic parts or remove electrical panels. Arrange service if cooling is lost, water reaches wiring, a fan error returns or the leak cannot be contained.
Models covered
Safety first
- Do not chip ice with sharp tools, heat plastic parts or remove electrical panels.
What the symptom may indicate
Checks in the right order
- Confirm the exact symptom
Partially melted cubes refreeze together when the bin is not fully seated, the door stays open or ice is stored too long.
- Prepare safely
Keep the doors closed, move perishable food if needed and disconnect power only for the single reset described below.
- Apply the official check
Discard stubborn clumps rather than chiselling them, wash the empty bin with suitable mild soap, dry it completely and reinstall.
- Interpret one retest
Add only loose ice and test the dispenser once. If the auger stays silent or jams again quickly, contact LG service.
Stop and get qualified help when
- Arrange service if cooling is lost, water reaches wiring, a fan error returns or the leak cannot be contained.
Next step
Repair, replace a part, or arrange a diagnosis?
Use the checks and stop conditions above to choose a cautious next step. A symptom alone never proves that the appliance has failed.
Resolve it without buying anything
Complete the 4 user-accessible checks in order. If normal operation returns and no warning sign remains, no replacement is indicated.
Replace only the confirmed part
If the checks isolate a worn or blocked component, match its complete reference to the exact appliance model before ordering.
This guide does not identify a replacement part. Do not order a generic component from the symptom alone.
Arrange a diagnosis before replacing the appliance
Stop at any warning sign listed above. A qualified diagnosis should confirm that repair is unsafe, unavailable or uneconomical before an appliance replacement is considered.
Sources used
- LG — The official LG procedure identifies this exact symptom and supports the checks above.
Last checked: 30 August 2026