The official Magnifica Evo help flow treats this symptom as a nozzle-cleaning problem. Look at the two coffee outlets from below: a dry crust at one opening can explain an uneven stream, while deposits across both openings can stop both streams. This page does not diagnose the pump, grinder or brew unit, because De’Longhi’s published action is limited to cleaning the accessible nozzles.
Let the dispenser cool before touching it. Wipe the outside of both outlets with a clean cloth, including the rim where coffee residue builds up. If a deposit remains visibly encrusted at an opening, De’Longhi allows it to be removed with a toothpick. Work only at the visible opening; do not dismantle the dispenser or substitute a metal needle.
After cleaning, return the machine to normal use and observe whether both outlets flow again. If they do, the obstruction was accessible and no replacement part is indicated. If one or both outlets still produce no coffee, mark the official solution as unresolved and continue through De’Longhi support instead of repeating drinks or guessing an internal part.
Before checking De’Longhi Coffee machine
- Keep hands clear of hot coffee and let the outlet cool before cleaning. Use only a cloth and, for a visible encrusted deposit, a wooden toothpick; never open the casing or use a metal needle.
What this symptom can mean on De’Longhi Coffee machine
3 checks for De’Longhi Coffee machine, starting with Let the outlet cool
- Let the outlet cool
Finish or cancel the current operation, switch the machine off normally and wait until the coffee outlet is cool enough to touch safely.
- Clean the two visible nozzles
Under good light, wipe the outside and rim of each opening with a clean cloth. If a hard deposit remains visible, loosen it gently with the toothpick method specified by De’Longhi; do not remove the dispenser or push beyond the opening.
- Check the result once
Return the machine to normal operation and observe both coffee streams. If either outlet remains blocked, end this cleaning branch and contact De’Longhi support.
When to stop checking De’Longhi Coffee machine
- Stop if the outlet is cracked, hot liquid escapes behind it, a deposit cannot be reached without dismantling, or both streams remain absent after the published cleaning step.
Next step
Choose the next step for De’Longhi Coffee machine
For “Magnifica Evo coffee not coming from one or both spouts”, base the decision on the documented sequence beginning with “Let the outlet cool”, not on the warning or symptom alone.
Start with Let the outlet cool
Work through all 3 checks for De’Longhi Coffee machine. If normal operation returns and no warning sign remains, the diagnosis ends without ordering a part.
Stop the De’Longhi Coffee machine check at a warning sign
Use the stop conditions above for “Magnifica Evo coffee not coming from one or both spouts”. A qualified diagnosis should come before replacing the appliance whenever repair safety or feasibility is uncertain.
Sources used
- De’Longhi — For Magnifica Evo ECAM29X.6Y and ECAM29X.8Y, De’Longhi identifies blocked coffee nozzles and instructs users to clean them with a cloth, removing encrusted deposits with a toothpick if necessary.
Last checked: 29 August 2026